Shipping & Returns

Returns

If you need to return an item, please Contact Us with your order number and details about the product you would like to return and we'll get back to you with details about returning or exchanging your product. Please do not return items without first contacting us. Undamaged and unused items will typically be accepted for return or exchange within 30 days of it being shipped. 

 

Shipping

Paddles

Sanborn Canoe Co. ships standard packages using USPS Priority Mail, and Priority Mail International. In the Continental US packages typically arrive within 3 days of shipping. International customers will be responsible for all customs and import fees. 

 

Canoes

 When purchasing a canoe, one of the main details to be worked out will be delivery. If you live near enough to Winona, Minnesota, we're always happy to have customers collect the canoe in-person, and we'd love to give you a tour of the shop as well. For those further afield, there are two options: Personal delivery, and commercial freight.

Any time we have multiple canoes going to roughly the same part of the country we will deliver batches of canoes ourselves. If you're not in a hurry, this is the easiest way to have your canoe delivered. With this option we'll simply hang onto the canoe when finished until it's time to make the delivery for multiple customers. Approximate pricing is available below.  Note that these are based on your distance from our shop in Winona, Minnesota. 

Distance  Price
     
0 - 100 $50  
100 - 250 $100 - 200  
250 - 500 $250 - 350  
500 - 750 $300 - 400  
750 - 1000 $350 - 450  
1,000 - 1,250 $400 - 550   
1,250 - 1500 $500 - 650   
1,500 - 1,750 $600 - 700   
1,750 - 2,000 $650 - 750   
2,000 + $700 +  
     

 

If you'd like your canoe shipped without waiting for other customer canoes to go to the same area, you can ship using commercial freight. This is typically much more expensive, and typically will require a custom-built shipping crate. Nevertheless, if you want to ship this way, contact us for a quote on the shipping crate and to arrange for a date the canoe will be finished by, and then make arrangements with the commercial shipper of your choice to collect and deliver the canoe.